First off, major thanks and shout out to your Cust Svc rep Laura. She is rather pleasant and was in a position to handle my difficulty promptly. You should really feel quite fortuitous to acquire her being an staff.
I had been energized to get to the 3 million mile stage on American Airlines and also to be awarded a System Huge improve. Whilst my partner and I've a family vacation vacation booked on American to Frankfort, Germany in April, I decided I wish to use our Up grade and possess another getaway vacation to London. This was not planned, but as a result of upgrade we made a decision to have an extra excursion.
We boarded the airplane and there have been two wonderful gentlemen attendants. They served a person round of beverages in a short time and hardly ever came back about and questioned if we needed the rest to drink.
I not too long ago had a flight cancelled by American Airlines and stood in the line for 45 minutes to receive rebooked on One more flight. I had been shocked to determine which the gate agents did not Use a look at into your available USAIR flights.
The lady who was helping me that has a wheel chair had no familiarity with the DWF airport by itself. When she could not consider me for the boarding gate she remaining me on how.
There is a Center aged African American female with a brief hair Lower and Eyeglasses at your Philadelphia Airport site who refused to present me her whole name After i requested it as a result of her despicable Angle. She at last instructed me her title was “D” and hid her title badge as she stated this. “D” isn't going to deserve a position in shopper service and particularly not with your firstclass check in space in which I encountered her. As I rushed previous the extended TSA line for the self service ticketing counter with only forty minutes until eventually my flight departed I had been pleased to check out there was a cost-free kiosk. I started to retrieve my reservation and midway by means of this method “D” walked up to me and explained “That is for first class travellers only” I seemed up from your screen baffled for the reason that there wasn’t any indicator or indicator which the kiosks ended up top notch kiosks and Moreover I wondered how “D” understood I was or was not top notch and why she would make this kind of an assumption. I replied “Excuse me?” “D” condescendingly mentioned “These kiosks are for top quality travellers only”.
I are already to the cell phone for 3 hrs trying to resolve a difficulty where by my bag was break up open up and my belongings lacking.
You should refund by whole fare such as the additional $20 I paid out for Whatever you said was likely to be additional room.
I have been within the cell phone for three several hours seeking to solve an issue the place my bag was split open up and my possessions lacking.
I've a request reference range 14716375252 from the journey taken last Nov. I would want to know the businesses reaction.
On Dec. 5th my spouse, Tamar and buddies Keith and Janet Burd And that i have been recommended you read coming back from a seven day cruise on Superstar Cruise Traces. We ended up scheduled to return from Miami to Louisville, KY by means of Charlotte on American flight 2448 at one:00 P.M.The flight was delayed and we ended up at risk of lacking our connecting flight from Charlotte. The ticket agent certain us that we might have plenty of time to produce the link in Charlotte. Perfectly, the flight acquired afterwards and later and the ticket agent then advised us that we would have to make any connecting flight adjustments in Charlotte. Following the aircraft eventually arrived and all travellers boarded, there was Yet another hold off due to mechanical problems. Then, the flight was cancelled and we ended up explained to to return for the gate the place an agent would rebook us. All right so…..one hundred fifty passengers with one particular agent !
When we at last acquired an e-mail reaction from American Airways, the total response time was around one hour. Whilst we waited an hour, we did acquire many responses to our First question:
was in Haiti August seventeenth,went on the airport eleven-30am as well as flight was to depart with the US at 1pm and was instructed I'd Skipped MY FLIGHT.But was not provided any essentive to stay for the following day,and was pressured to acquire An additional tickert for August twenty third at my expence.I almost dropped my work thanks to tht,they offered my seat and put me at an expected expencies of which I Demand from customers To become COMPANCERTATED FOR The cash Dropped,WAGES Misplaced.
my grand mom take a flight from Ecuador two/eighteen/16 (cease in Miami)in route to Ny,when she was waiting to acquire her luggage what a surprise she acquired!!her baggage was damaged and someone inside steal some great that was inside of,also the zipper was violated(damaged)she dropped in merchandise that she provide it to my family Using the Expense about $350 when she knowledgeable what occurs in AA counter in JFK NY they provided to changed her completely new baggage with an made use of and outdated a single that appears like they get inside the rubbish!!.also they claimed that to repair service requires about four months!